Electric Premium – Terms & Conditions

Effective Date: 1st November 2024. Updated: 18th January 2025

These Terms and Conditions (“Terms”) cover the Premium functionality of our website and mobile application (the “App”) including access to higher-quality streams and ad-free listening.

1. Acceptance of Terms

By subscribing to the Premium service you agree to comply with and be bound by these Terms.

2. Services

Our Website & App offers both free and premium services:

  • Free Service: Access to standard-quality radio streams with ads.
  • Premium Service: Access to high-quality streams and an ad-free experience in exchange for a subscription fee.
3. Subscriptions

3.1 Premium Subscription

  • You may subscribe to our premium service to gain access to enhanced features, including high-quality streams and ad-free listening.
  • Subscription fees and payment terms are outlined in the Website & App and may vary based on your location and selected plan (e.g., monthly or yearly).

3.2 Payment

  • App payments are processed through the platform provider (e.g., Apple or Google) and are subject to their terms and conditions.
  • Website payments are processed via Stripe.
  • Your subscription will automatically renew unless you cancel before the end of the current billing period.
  • You can manage or cancel your subscription through your account settings on the platform provider.

3.3 Free Trial

  • We may offer free trials for the premium service. After the trial ends, you will be automatically charged unless you cancel before the trial period expires.
4. Refund Policy

All fees paid for premium services are non-refundable, except as required by applicable law or as permitted by the platform provider’s refund policies.

5. Account
  • You must create an account to access the premium services. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • You agree not to share your account credentials with others.
6. User Conduct

You agree to use the service in compliance with all applicable laws and regulations. You must not:

  • Interfere with the operation of the service or disrupt its services.
  • Use the Website or App for any illegal or unauthorized purpose.
  • Attempt to bypass any content protection mechanisms or use the service in a manner inconsistent with its intended purpose.
7. Content Ownership and License

All content available through the service, including but not limited to music, images, text, and software, is the property of WE ARE MTR (UK) Limited or its licensors. You are granted a limited, non-transferable, non-exclusive license to use the content for personal, non-commercial purposes.

8. Termination

We may suspend or terminate your access to the website, app or premium services at any time for any reason, including violation of these Terms. Upon termination, you will lose access to all premium features, and no refund will be provided.

9. Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal data. By using the App, you agree to our Privacy Policy, available here

10. Consent to Share Consumption Data (Apple users only)

By using our app and making in-app purchases, you consent to our sharing of data regarding your usage and consumption of purchased content with Apple, as part of our efforts to resolve refund requests. This information may include details about how you have accessed and interacted with the purchased content. The purpose of sharing this data is to help Apple make an informed decision regarding refund requests. We ensure that such data sharing is done in compliance with Apple’s policies and only as necessary to process your requests.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of any changes by updating the “Effective Date” at the top of these Terms. Continued use of the App after such updates constitutes your acceptance of the new Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England.

13. Contact Information

If you have any questions about these Terms, please contact us at support@electricradio.co.uk





©2024 WE ARE MTR (UK) LIMITED

64 Southwark Bridge Road, London SE1 0AS

Registered in England and Wales company number 11690690.